Every so often we ask a sample of untied users to let us know how we’re doing.

Simple questions as to how you’ll feel if you didn’t have untied, and whether you’ll recommend untied to a friend.

For us the benefit is not so much in the overall score (though of course we all want to be loved). Instead the main value is to identify the types of user where untied is hitting the spot today, and the others where we are working for some people but not everyone.

When we’ve made changes that help a particular user group, it helps us see what difference it has made. It could be a simple change – for instance we’ve recently reversed a couple of screens for connecting bank accounts, as well as adding other providers that people have asked for. Or something more complex, such as how we deliver insights.

If you get an email asking for feedback, please do respond – and we’ll always tell you how long it will take.

That way we can keep making untied better for you and other users.

Let us know if there is something that would help you do more with untied.

And thank you!

 

Related Posts

You've filed a tax return - so why doesn't it show in HMRC's personal tax account?

(We first wrote this article in 2022, but we're still getting questions for 2021-22 so are bringing it up to date) untied believes that managing your taxes should be smooth, whether you do things in untied or HMRC. So we're on your side if things are confusing. We've...

Tax essentials for platform workers

Many untied users work in the gig or platform economy. We have special landing pages and content for you which will be linked through your platform (contact us if you don't know if your platform is included). A few month ago we asked LITRG - the Low Incomes Tax Reform...

Warning about adverts promising tax back - too good to be true

Over the course of the last few weeks we have been contacted by users who have seen adverts such as this one, suggesting that people can claim tax back worth £624. They've asked why untied's COVID section doesn't have the same effect. We're warning our users that this...